Shipping Terms for {%sub_domain%}

Why isn't there tracking information for my order?

If you can not see any tracking data for your shipment as well as estimated delivery date hasn't yet passed, your package should still arrive on time. You can find some common factors why tracking data is unavailable on our Tracking Shipments Help page.

Why your order did not get free shipping.

Both the items ordered and the shipping address have to be qualified to receive FREE Shipping. FREE Shipping page has more information in regards to what items and addresses qualify.

Free Shipping

To take advantage of FREE Shipping:

  • Place not less than $25 of eligible items inside your Shopping Cart.
  • Proceed to checkout.
  • Ship your items to just one U.S. address.
  • Select "Group my items into as few shipments as possible" when your shipping preference.
  • Select FREE Shipping for your shipping speed. Your order will be delivered within 3-8 working days after all of your merchandise is available to ship (including pre-order items).
  • Place your order, and enjoy the free delivery!

International Shipping

We gladly accepts orders from everywhere. Available products, shipping rates and costs varies in accordance with the delivery address for your order.

To ascertain the shipping rate information specific to your order's destination, find your region.

There could be limitations on where and whether vendors offer international shipping. For additional information, visit our the vendors international shipping details page.

Read more about shipping to U.S. protectorates or APO, FPO, or DPO addresses.


The below items can be shipped to almost all destinations outside of the U.S.:

  • Books*
  • DVDs
  • Music
  • VHS videos

* Note: Books that require special handling since they are extremely heavy (including, multi-volume sets) can not be shipped beyond the U.S. If this is the situation, it will likely be noted on the product detail page.


For products shipped internationally, please note that any maker warranty might not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings are probably not in destination country languages; these products (and accompanying materials) probably are not designed in accordance with destination country standards, specifications, and labeling requirements; as well as products may not conform to destination country voltage along with electrical standards (requiring utilization of an adapter or converter if appropriate). You are responsible for assuring that your product can be lawfully imported in the destination country. When ordering the recipient is the importer of record and will comply with all protocols in the destination country.


Your privacy is extremely important to us, and we are aware that you care about how information regarding the transaction is utilized and shared. We would like our international customers and customers shipping products internationally to know that cross-border shipments are controlled by opening and inspection by customs authorities.

Also, we might provide certain order, shipment, and product information, including titles, to international carriers, and such information may be communicated via the carriers to customs authorities in an effort to facilitate customs clearance and adhere to local laws.

Should the order is a gift, the package is marked "Gift," although the value of the product continues to be stated on the customs form.

Customs authorities require value of the gift item to be stated on the package.

When To Expect Your Order

Our estimated delivery date on your order relies how fast we are able to obtain and ship your items, your shipping address, and the shipping speed and options you select. Items Requiring Special Handling

Some items, for instance bulky media items, large TVs, and certain perishable products require special handling and shipping methods (for instance Expedited Chilled Shipping). You can get the specifics of these items along with shipping requirements and charges from the vendors product shipping page.

Shipping to APO, FPO, or DPO Addresses

Standard Shipping Deliveries can take longer--up to 30 days for APO, FPO, or DPO addresses.

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